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Production Support

Definition: The product support step is that period during which the product or process realizes a useful life.

Objective: The objective of the production support step is to maintain maximum value of the product or process through continual improvement in the technical aspects of the production process.

Product: The product of this activity is a competitive product.

Technical Activities: During the product support step, the following activities must be practiced:

  • Product on-site technical instructions and updates for safe and effective use of the product or process

  • Prepare, distribute and encourage use of instruction manuals for the assembly, operation, and maintenance of the product or process

  • Design, produce, and distribute "consumables" used in the product or process

  • Design and introduce timely but minor improvements in materials, components, systems, and software

  • Produce and distribute spare parts

  • Set up and provide warranty services

  • Introduce new applications developed for the product or process

  • Identify new product spin-offs or major product design changes that would require going back into earlier stage to be re-identified as a new product

  • Disseminate alerts and undertake remedial action for unplanned product deficiencies or changing safety and environmental requirements

Technical Information: The production support step usually will result in knowledge about the optimal conditions, technologies, processes, and procedures to produce a competitive product.

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The Arkansas Small Business Development Center is funded in part through a cooperative agreement with the U.S. Small Business Administration through a partnership with the University of Arkansas at Little Rock College of Business and other institutions of higher education. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. It is the goal of UALR to eliminate discriminatory harassment and to promote equal opportunity regardless of race, gender, color, national origin, sexual orientation, age, religion, veteran’s status, or disability.