printable version

8/29/2008

How to Keep a Recipient From Hitting the Spam Button
by Timothy Lee, Associate Extension Specialist, UALR Lead Center

Louis Chatoff of MarketingProfs offers a checklist of actions to reduce your email from being marked as spam by your custormers. Louis recommends:

Before they open your message:

1. Make sure the From address is easily recognizable; it should contain the name of your company or organization.

2. Make sure the Subject line is relevant and truly matches your content.

3. Send your messages in regular intervals so the recipient comes to expect them.

4. Do not over-send. If you send monthly, do not start sending weekly.

5. And, most important, send only to those who have requested to receive your message. Do not send to addresses that come from a third party, and do not add members who have previously unsubscribed. Remember, it only takes one complaint in 1,000 to get all your messages blocked.

After opening your message:

1. Consider adding a sentence to the top of mailing, such as this: "You are receiving this message because you have subscribed to list XYZ."

2. Make sure the content matches the subject line and is relevant to the recipient.

3. Make sure the Unsubscribe link is easy to find.

Recent | 2008 | 2007 | 2006 | 2005 | 2004 | 2003

Subscribe right now to our FREE bi-monthly E-News service!
You will receive articles two full weeks before they appear on the Arkansas SBDC web site!

Index of 2008 articles

The Arkansas Small Business and Technology Development Center is funded in part through a cooperative agreement with the U.S. Small Business Administration through a partnership with the University of Arkansas at Little Rock College of Business and other institutions of higher education. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. It is the goal of UALR to eliminate discriminatory harassment and to promote equal opportunity regardless of race, gender, color, national origin, sexual orientation, age, religion, veteran's status, or disability.